Monday, September 19, 2005

Toilet user experience ...

Recently I attended a meeting in a major Danish company. Before the meeting I had to go to the bathroom and the only one near by was equipped for handicapped people (e.g. wheel chair users). The door was wide, there was plenty of room next to the toilet to park the wheel chair - BUT the toilet paper holder was placed on the wall approximately ½ meter behind the toilet. What's with that? Do they really imagine that someone using a wheel chair can twist themselves to reach there?

To top of the experience: When I washed my hands (as my mother has taught me) it felt strangely sticky. It wasn't until I read from the soap dispenser (there were two identical ones - one on each side of the sink) that I realised that I was washing my hands using hand moisturizing cream - the soap was in the other dispenser. The dispensers were labeledd - but the labels were so small that even ants would find them hard to read.